Procedimiento para mejorar la cadena inversa con la metodología Seis Sigma
- Puerto Díaz, Oisleydis 3
- Suárez Ordaz, Daiana Ivis 4
- Dubé Santana, Marialys 5
- Hevia Lanier, Francis 1
- Lima López, Agnelio 2
- 1 Instituto Superior Politécnico José Antonio Echeverría-CUJAE
- 2 Centro de Información y Gestión Tecnológica. CIGET
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3
Universidad de las Ciencias Informáticas
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4
Universidad de Pinar del Río
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- 5 Empresa de Servicios Automotores
ISSN: 1562-3297
Argitalpen urtea: 2014
Alea: 16
Zenbakia: 3
Orrialdeak: 235-246
Mota: Artikulua
Beste argitalpen batzuk: Avances
Laburpena
The investigation approaches the design and application of the "Procedure for the Improvement of the Inverse Chain of Supply ", being based on the methodology Six Sigma, specifically in the strategy DMAMC (to Define-measure-analyze-improve-control); to minimize the existent residuals in the processes negotiating them efficiently, having a favorable impact on the environment and to reduce the costs. The procedure consists of three elements: the entrances (I Model of Reference of the Logistics Inverse-MRLI, I Square of Integral Control of Logistics Inverse-CMILI), the five stages (Definition, Measure, Analysis, Improvement and Control) and the exit (it Programs of Improvement). The obtained results of the application of the procedure for the improvement of the Inverse Chain of Supply of Sodas, fundamentally in the process of recovery of the aluminum containers (you beat of soda of 355 ml) they validate the theories outlined in each one of the stages, reporting big economic benefits, increasing the satisfaction of the clients, as well as the efficiency and effectiveness in the chain.