Publicaciones en colaboración con investigadores/as de Universidad de Zaragoza (43)

2023

  1. From communication to customer engagement: Insights from a tourist destination before and during COVID-19

    Handbook of Customer Engagement in Tourism Marketing (Edward Elgar Publishing Ltd.), pp. 291-311

  2. Impact of COVID-19 on tourism customer engagement: A cross-destination comparison

    Handbook of Customer Engagement in Tourism Marketing (Edward Elgar Publishing Ltd.), pp. 261-277

  3. Smart innovations for sustainable cities: Insights from a public-private innovation ecosystem

    Corporate Social Responsibility and Environmental Management

2020

  1. Channel Habits and the Development of Successful Customer-Firm Relationships in Services

    Journal of Service Research, Vol. 23, Núm. 4, pp. 456-475

2018

  1. Customer value co-creation over the relationship life cycle

    Journal of Service Theory and Practice, Vol. 28, Núm. 3, pp. 336-355

  2. Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model

    Journal of Service Research, Vol. 21, Núm. 2, pp. 201-218

  3. Sustainability and business outcomes in the context of SMEs: Comparing family firms vs. non-family firms

    Sustainability (Switzerland), Vol. 10, Núm. 11

2017

  1. Complaint-handling as antecedent of customer engagement: do consumer characteristics matter?

    Marketing Intelligence and Planning, Vol. 35, Núm. 2, pp. 277-295

  2. Online customer-initiated contacts and the development of profitable relationships

    Electronic Commerce Research and Applications, Vol. 26, pp. 13-22

2016

  1. "Are multichannel customers really more valuable? An analysis of banking services"

    International Journal of Research in Marketing, Vol. 33, Núm. 1, pp. 208-212