Publicaciones (76) Publicaciones en las que ha participado algún/a investigador/a

2023

  1. Effect of motivations and engagement with eWOM on hotel queries

    Economic Research-Ekonomska Istrazivanja , Vol. 36, Núm. 3

  2. Exploring channel switching in the aftermath of the Covid-19 pandemic: Are shoppers all driven by the same motivations?

    International Journal of Retail and Distribution Management, Vol. 51, Núm. 12, pp. 1656-1676

  3. From communication to customer engagement: Insights from a tourist destination before and during COVID-19

    Handbook of Customer Engagement in Tourism Marketing (Edward Elgar Publishing Ltd.), pp. 291-311

  4. How to increase company loyalty: using relational variables and sustainable practices to segment the maritime transport sector

    Economic Research-Ekonomska Istrazivanja , Vol. 36, Núm. 2

  5. Impact of COVID-19 on tourism customer engagement: A cross-destination comparison

    Handbook of Customer Engagement in Tourism Marketing (Edward Elgar Publishing Ltd.), pp. 261-277

  6. Managing relationships between tourism companies and their suppliers: an approach beyond classical variables

    European Research on Management and Business Economics, Vol. 29, Núm. 1, pp. 22-29

  7. Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders

    WMU Journal of Maritime Affairs, Vol. 22, Núm. 4, pp. 479-507

  8. Motivations and attitudes towards consulting eWOM when booking accommodation

    Service Business, Vol. 17, Núm. 2, pp. 557-578

  9. Relationship sustainability-store equity across segments of retail customers

    International Journal of Retail and Distribution Management, Vol. 51, Núm. 3, pp. 366-385

  10. The importance of co-creation experience: online accommodation platforms

    Current Issues in Tourism

2022

  1. Antecedents of online word-of-mouth reviews on hotels

    Journal of Hospitality and Tourism Insights, Vol. 5, Núm. 2, pp. 377-393

  2. Destination recovery during COVID-19 in an emerging economy: insights from Perú

    European Research on Management and Business Economics, Vol. 28, Núm. 3, pp. 22-30

  3. Extrinsic motivations behind mobile shopping: what drives regular and occasional shoppers?

    International Journal of Retail and Distribution Management, Vol. 50, Núm. 8-9, pp. 962-980

  4. Links between communication and tourist destination perception: a heterogeneity analysis during the early pandemic reopening stage in China

    Asia Pacific Journal of Tourism Research, Vol. 27, Núm. 9, pp. 907-924

  5. The influence of communication in destination imagery during COVID-19

    Journal of Retailing and Consumer Services, Vol. 64

2021

  1. Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy

    Service Business, Vol. 15, Núm. 3, pp. 467-491

  2. Engaging shoppers through mobile apps: the role of gamification

    International Journal of Retail and Distribution Management, Vol. 49, Núm. 7, pp. 919-940

  3. I need to touch it to buy it! How haptic information influences consumer shopping behavior across channels

    Journal of Retailing and Consumer Services, Vol. 61

  4. Segmenting customers according to online word-of-mouth about hotels

    Service Business, Vol. 15, Núm. 1, pp. 103-130

2020

  1. Innovation as the key to gain performance from absorptive capacity and human capital

    Technology Analysis and Strategic Management, Vol. 32, Núm. 7, pp. 822-834