Corporate Responsibility under the ECSI modelAn application in the hotel sector

  1. María-Ángeles Revilla-Camacho 1
  2. Francisco-José Cossío-Silva 1
  3. Beatriz Palacios-Florencio 2
  1. 1 Universidad de Sevilla
    info

    Universidad de Sevilla

    Sevilla, España

    ROR https://ror.org/03yxnpp24

  2. 2 Universidad Pablo de Olavide
    info

    Universidad Pablo de Olavide

    Sevilla, España

    ROR https://ror.org/02z749649

Revista:
European Research on Management and Business Economics

ISSN: 2444-8834

Año de publicación: 2017

Volumen: 23

Número: 1

Páginas: 23-32

Tipo: Artículo

DOI: 10.1016/J.IEDEEN.2016.07.003 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: European Research on Management and Business Economics

Resumen

This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfaction Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying at hotels in the city of Seville, is based on structural equation modeling (PLS). The results obtained demonstrate the applicability of the European model to the hotel sector, although not all the relationships from the original model have been proven. The main contributions are derived from a better understanding of the model's components, a variable not studied before having been incorporated: the importance of Corporate Responsibility (CR). Moreover, it means to contribute to the field of research on CR as, despite the growing interest in the subject, the effects of this construct are still poorly understood.

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