Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective

  1. Yani-de-Soriano, M.
  2. Hanel, P.H.P.
  3. Vazquez-Carrasco, R.
  4. Cambra-Fierro, J.
  5. Wilson, A.
  6. Centeno, E.
Aldizkaria:
European Journal of Marketing

ISSN: 0309-0566

Argitalpen urtea: 2019

Alea: 53

Zenbakia: 4

Orrialdeak: 708-732

Mota: Artikulua

DOI: 10.1108/EJM-09-2017-0570 GOOGLE SCHOLAR
Datuen iturria: Scopus