Fortalezas y debilidades de los sistemas de gestión de la calidad implantados en los centros de personas mayores en España

  1. Rocío Martínez Fernández 1
  2. Evaristo Barrera Algarín 1
  1. 1 Universidad Pablo de Olavide
    info

    Universidad Pablo de Olavide

    Sevilla, España

    ROR https://ror.org/02z749649

Journal:
Cultura de los cuidados: Revista de Enfermería y Humanidades

ISSN: 1699-6003

Year of publication: 2021

Issue: 61

Pages: 268-286

Type: Article

DOI: 10.14198/CUID.2021.61.17 DIALNET GOOGLE SCHOLAR lock_openRUA editor

More publications in: Cultura de los cuidados: Revista de Enfermería y Humanidades

Abstract

This article is based on an investigation that has aimed to analyze the characteristics of the Quality Management Systems implemented in the Centers for the Elderly in Spain. Its main hypothesis has been that the Quality Management Systems implemented in Spain do not fully measure all aspects related to quality care. To do this, the CALCERIS001 instrument (registered trademark M3706458) has been used which, through a questionnaire of 24 variables (Cronbach's Alpha of .830), has collected information from the staff of Centers for the Elderly in Spanish territory (N = 359). The results have shown that the implementation of these Quality Management Systems has resulted in an effective quality improvement for these centers and at the same time it is stated that these models are mainly based on medical-health and organizational aspects and human resource management, with aspects such as interpersonal relationships and educational needs. The authors of the article will advocate for a system based on an Integrated Quality Model, which covers all possible dimensions.

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