The influence of emotional intelligence on internships in higher Education

  1. Ramírez-Hurtado, José M. 1
  2. González-Zamora, María del Mar 2
  3. Vazquez-Cano, Esteban 3
  1. 1 Faculty of Business, Pablo de Olavide University (España)
  2. 2 Faculty of Tourism and Finance, University of Sevilla (España)
  3. 3 Universidad Nacional de Educación a Distancia (España)
Journal:
Revista complutense de educación

ISSN: 1130-2496 1988-2793

Year of publication: 2022

Volume: 33

Issue: 2

Pages: 289-300

Type: Article

DOI: 10.5209/RCED.74221 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Revista complutense de educación

Abstract

Internships are temporary jobs that provide real-time work and experience for students. They are well appreciated not only by students, but also by academics and companies. Despite the importance and growth of internship programmes in higher education, little is known about the influence of Emotional Intelligence (EI) on them. We attempt to address this gap relating the effect of EI on internships, employability and satisfaction with these internships. For this purpose, a structural equation model was applied to a sample of 240 students from two Spanish universities. Our results indicate that EI directly influences doing university students’ internships. The results also enable us to state that EI has an indirect influence on the improvement of employability and the students’ level of satisfaction with the internships. These findings can assist universities, academics, faculties and host companies for the improvement of the design of internship programmes in higher education.

Bibliographic References

  • Ayuso, M.V. (2016). La inteligencia emocional en el trabajo. Trabajo Fin de Grado. Facultad de Ciencias Sociales, Jurídicas y de la Comunicación. University of Valladolid, Spain.
  • Bayerlein, L., Hora, M.T., Dean, B.A., & Perkiss, S. (2021). Developing skills in higher education for post-pandemic work. Labour and Industry, 31(4), 418-429. doi: 10.1080/10301763.2021.1966292
  • Binder, J. F., Baguley, T., Crook, C., & Miller, F. (2015). The academic value of internships: Benefits across disciplines and student backgrounds. Contemporary Educational Psychology, 41, 73-82. https://doi.org/10.1016/j.cedpsych.2014.12.001
  • Bolli, T., Caves, K., & Oswald-Egg, M.E. (2021). Valuable Experience: How University Internships Affect Graduates’ Income. Research in Higher Education, 62, 1198–1247. https://doi.org/10.1007/s11162-021-09637-9
  • Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/Windows. Sage.
  • Chau, P. (1997). Reexamining a model of evaluation information center success using a structural equation modeling approach. Decision Sciences, 28, 309-334.
  • Chen, T., Shen, C., & Gosling, M. (2018). Does employability increase with internship satisfaction? Enhanced employability and internship satisfaction in a hospitality program. Journal of Hospitality, Leisure, Sport & Tourism Education, 22, 88-99. doi:10.1016/j.jhlste.2012.02.008
  • Clark, S. C., Callister, R., & Wallace, R. (2003). Undergraduate management skills courses and students’ emotional intelligence. Journal of Management Education, 27(1), 3-23. https://doi.org/10.1177/1052562902239246
  • D'Abate, C. P., Youndt, M. A., & Wenzel, K. E. (2009). Making the most of an internship: an empirical study of internship satisfaction. Academy of Management Learning & Education, 8(4), 527-541.
  • Degravel, D. (2011). Internships and small business: A fruitful union? A conceptual approach. Journal of Management Policy and Practice, 12(2), 27-43.
  • Divine, R. L., Linrud, J. K., Miller, R. H., & Wilson, J. H. (2007). Required internship programs in marketing: benefits, challenges and determinants of fit. Marketing Education Review, 17(2), 45-52. https://doi.org/10.1080/10528008.2007.11489003
  • Domínguez, D. P. (2018). Propuesta y validación de una escala de evaluación de la inteligencia emocional en contextos educativos. Doctoral Thesis. Universidad Complutense de Madrid, Spain.
  • Fang, X., Lee, T. E., & Huang, W. (2004). Critical factors affecting job offers for new MIS graduates. Journal of Information System Education, 15(2), 190-204.
  • Ferreras-Garcia, R., Sales-Zaguirre, J., & Serradell-López, E. (2020). Competences in higher education tourism internships. Education + Training, 62(1), 64-80. https://doi.org/10.1108/ET-04-2019-0074
  • Finch, D. J., Hamilton, L. K., Baldwin, R., & Zehner, M. (2013). An exploratory study of factors affecting undergraduate employability. Education + Training, 55(7), 681-704. doi:10.1108/ET-07-2012-0077
  • Franco, M., Silva, R., & Rodrigues, M. (2019). Partnerships between higher education institutions and firms: The role of students’ curricular internships. Industry and Higher Education, 33(3), 172-185. https://doi.org/10.1177/0950422218819638
  • Gault, J., Redington, J., & Schlager, T. (2000). Undergraduate business internships and career success: Are they related? Journal of Marketing Education, 22(1), 45-53. https://doi.org/10.1177/0273475300221006
  • Goleman, D. (1995). Inteligencia Emocional. Kairós.
  • Goleman, D. (2000). Leadership that gets results. Harvard Business Review, 78(2), 4-17.
  • Goleman, D. (2001). Emotional intelligence: issues in paradigm building. In C. Cherniss, & D. Coleman, The Emotionally Intelligent Workplace (pp. 13-26). Jossey-Bass.
  • Gupta, P. B., Burns, D. J., & Schiferl, J. S. (2010). An exploration of student satisfaction with internship experiences in marketing. Business Education & Administration, 21(1), 27-37. doi:10.12691/education-5-10-8.
  • Hergert, M. (2009). Student Perceptions of the Value of Internships in Business Education. American Journal of Business Education, 2(8), 9-13. https://doi.org/10.19030/ajbe.v2i8.4594
  • Keefer, K. V., Parker, J. D. A., & Wood, L. M. (2012). Trait Emotional Intelligence and University Graduation Outcomes: Using Latent Profile Analysis to Identify Students at Risk for Degree Noncompletion. Journal of Psychoeducational Assessment, 30(4), 402-413. https://doi.org/10.1177/0734282912449446
  • Lévy, M., J.-P., Martín F. M. T., & Román G. M. V. (2006). Optimización según estructuras de covarianzas. In J.-P. Lévy M. (Dir.), & J. Varela M., Modelización con estructuras de covarianzas en ciencias sociales (pp. 11-30). Netbiblo.
  • Liu, Y., Xu, J., & Weitz, B. A. (2011). The Role of Emotional Expression and Mentoring in Internship Learning. Academy of Management Learning & Education, 10(1), 94-110. https://doi.org/10.5465/amle.10.1.zqr94
  • Maertz, C. P., Stoeberl, P. A., & Marks, J. (2014). Building successful internships: Lessons from the research for interns, schools, and employers. Career Development International, 19(1), 123-142. https://doi.org/10.1108/CDI-03-2013-0025
  • Maura, V. G., & Tirados, R. M. G. (2008). Competencias genéricas y formación profesional: Un análisis desde la docencia universitaria. Revista Iberoamericana de Educación, 47, 185-209.
  • Moghaddam, J. M. (2013). Motives/reasons for taking business internships and students’ personality traits. The International Journal of Organizational Innovation, 9(3), 93-105.
  • O’Connor, H., & Bodicoat, M. (2015). Exploitation or opportunity? Student perceptions of internships in enhancing employability skills. British Journal of Sociology of Education, 1-12. https://doi.org/10.1080/01425692.2015.1113855
  • Pinto, L. H., & Pereira, P. C. (2019). ‘I wish to do an internship (abroad)’: investigating the perceived employability of domestic and international business internships. Higher Education, 78, 443-461. https://doi.org/10.1007/s10734-018-0351-1.
  • Repetto Talavera, E., & Pérez-González, J. (2007). Formación en competencias socioemocionales a través de las prácticas en empresas. Revista Europea de Formación Profesional, 40, 92-112.
  • Ruhanen, L., Robinson, R., & Breakey, N. (2013). A foreign assignment: Internships and international students. Journal of Hospitality and Tourism Management, 20, 1–4. https://doi.org/10.1016/j.jhtm.2013.05.005
  • Salovey, P. & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185-211.
  • Sánchez-Ruiz, M. J., Pérez-González, J. C. & Petrides, K. V. (2010). Trait emotional intelligence profiles of students from different university faculties. Australian Journal of Psychology, 62(1), 51-57. https://doi.org/10.1080/00049530903312907
  • Stansbie, P., Nash, R., & Chang, S. (2016). Linking internships and classroom learning: A case study examination of hospitality and tourism management students. Journal of Hospitality, Leisure, Sport & Tourism Education, 19, 19–29. http://dx.doi.org/10.1016/j.jhlste.2016.07.001
  • Urquía-Grande, E., & Pérez Estébanez, R. (2020). Bridging the gaps between higher education and the business world: internships in a faculty of economics and business. Education + Training, 63(3), 490-509. https://doi.org/10.1108/ET-01-2018-0017
  • Vázquez-Cano, E., M.ª L. Sevillano, & De Pedro. F. (2019). Analysis of educational innovation proposals in the practicum of the degree in pedagogy. Contextos educativos, 23, 5-23. http://doi.org/10.18172/con.3555
  • Verney, T. P., Holoviak, S. J., & Winter, A. S. (2009). Enhancing the reliability of internship evaluations. Journal of Applied Business and Economics, 9(1), 22-34.
  • Wang, Y.-F., Chiang, M.-H., & Lee, Y.-J. (2014). The relationships amongst the intern anxiety, internship outcomes, and career commitment of hospitality college students. Journal of Hospitality, Leisure, Sport & Tourism Education, 15, 86-93. https://doi.org/10.1016/j.jhlste.2014.06.005
  • Yang, H., Cheung, C., & Fang, C. C. (2015). An empirical study of hospitality employability skills: Perceptions of entry-level hotel staff in China. Journal of Hospitality & Tourism Education, 27(4), 161-170. https://doi.org/10.1080/10963758.2015.1089510
  • Yang, H., Cheung, C., & Song, H. (2016). Enhancing the learning and employability of hospitality graduates in China. Journal of Hospitality, Leisure, Sport & Tourism Education, 19, 85-96. https://doi.org/10.1016/j.jhlste.2016.08.004
  • Zhang, X. (2012). Discussion on international internship and intercultural competence from a perspective of higher educational internationalization: A case study of the program Work and Travel USA. Cross-Cultural Communication, 8, 62-66. http://dx.doi.org/10.3968/j.ccc.1923670020120805.934