How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications: 宏观环境因素如何影响客户体验？精炼的分类，综合框架及意义

1. Cambra-Fierro, J.
2. Gao, L.
3. López-Pérez, M.E.
4. Melero-Polo, I.