Análisis de las aplicaciones de las tecnologías de la información a la logística y criterios de decisión en las inversiones

Resum

In today's society, information and communication are a determining factor in obtaining competitive advantages from companies. New technologies and the connection of physical objects to the network have transformed the world in general. Information systems that make it possible to automatically identify objects, obtain a huge amount of data in real time and promise to transform business paradigms in all areas and consequently in the field of logistics. This thesis, examines the information and communication technologies that are applicable to the field of logistics. In particular, it analyzes which are the most important factors within the logistics processes in warehouse management. Particular attention is paid to the automatic identification system using radio frequency. This technology, of great interest in the scientific community and in business, has not reached the expected implementation quotas. Therefore, the scientific literature in the field of information and communication technologies in logistics has been analyzed first. The literature has been studied regarding the adoption of innovation in the field of information technology, particularizing the factors that determine the adoption of automatic identification systems by companies. As a contribution, this thesis presents a study carried out with a group of experts to determine which technologies are the most important in logistics management and how important the application of radio frequency identification systems is in warehouse management processes. The study has been researched utilizing three different methodologies, allowing this work to make a comparison between the results obtained as well as between the three methodologies that were applied.