When travellers' expectations are not met Rapport management in Airbnb online consumer reviews with negative valence

  1. Hernández-López, M.D.L.O.
Journal:
Journal of Language Aggression and Conflict

ISSN: 2213-1272

Year of publication: 2022

Volume: 10

Issue: 2

Pages: 241-268

Type: Review

DOI: 10.1075/JLAC.00041.HER GOOGLE SCHOLAR
Data source: Scopus