Publications (5)

2016

  1. Implementing the balanced scorecard: its effect on the job environment

    Total Quality Management and Business Excellence, Vol. 27, Núm. 1-2, pp. 81-96

  2. Implementing the balanced scorecard: : its effect on the job environment

    Total Quality Management & Business Excellence, Vol. 27, Núm. 1, pp. 81-96

2012

  1. The alignment of managers' mental models with the balanced scorecard strategy map

    Total Quality Management and Business Excellence, Vol. 23, Núm. 5-6, pp. 613-628