La generación de confianza en un contexto de intercambio socialla relación supervisor-supervisado

  1. García Cruz, Joaquín
  2. Valle, Ramón
  3. Bou Llusar, Juan Carlos
Revista:
Revista europea de dirección y economía de la empresa

ISSN: 1019-6838

Año de publicación: 2014

Volumen: 23

Número: 2

Páginas: 61-71

Tipo: Artículo

DOI: 10.1016/J.REDEE.2012.09.001 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Revista europea de dirección y economía de la empresa

Resumen

El objetivo de este trabajo consiste en averiguar si habituales factores generadores de confianza en contextos organizativos de intercambio económico actúan de igual forma cuando son aplicados en un contexto de intercambio social. Analizando la relación interpersonal supervisor-supervisado y variables como la justicia distributiva, los valores compartidos, la ruptura del contrato psicológico y el empowerment psicológico sobre una muestra de 519 profesores universitarios, se concluye que si bien la justicia organizativa y los valores contribuyen a generar la confianza del supervisado, la ruptura del contrato psicológico la disminuye. Respecto del empowerment, las dimensiones «significado» y «autodeterminación» funcionan como antecedentes de la confianza, mientras que la «competencia» y el «impacto» muestran relaciones no significativas con la variable dependiente señalada.

Referencias bibliográficas

  • J. Adams Inequity in social exchange L. Berkowitz, Advances in Experimental Social Psychology 2 1965 Academic Press New York
  • E. Anderson, and B. Weitz Determinants of continuity in conventional industrial channel dyads Marketing Science 8 1989 310 323
  • K.J. Arrow Maine and Texas. Economic history: A necessary though not sufficient condition for an economist American Economic Review 75 1985 320 323
  • S. Aryee, P. Budhwar, and Z. Chen Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model Journal of Organizational Behaviour 23 2002 267 285
  • P.M. Bal, A.H. Lange, P.W. Jansen, and M. van der Velde Psychological contract breach and job attitudes: A meta-analysis of age as a moderator Journal of Vocational Behavior 72 2008 143 158
  • M. Becerra, and A. Gupta Perceived trustworthiness within the organization: The moderating impact of communication frequency on 'trustor' and 'trustee' effects Organization Science 14 2003 32 44
  • D.A. Belsley, E. Kuh, and R.E. Welsch Regression Diagnostics 1980 John Wiley & Sons New York
  • P.M. Blau Exchange and Power in Social Life 1964 John Wiley and Sons Inc New York
  • P.M. Blau Exchange and Power in Social Life 1982 Transaction Books New Brunswick, NJ
  • T. Brashear, J. Boles, D. Bellenger, and C. Brooks An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships Journal of the Academy of Marketing Science 31 2003 189 200
  • J. Brockner, P. Siegel, J. Daly, T. Tyler, and C. Martin When trust matters: The moderating effect of outcome favourability Administrative Science Quarterly 42 1997 558 583
  • D.M. Cable, and T.A. Judge Person-organization fit, job choice decisions and organizational entry Organizational Behaviour and Human Decision Process 67 1996 294 311
  • J. Camerman, R. Cropanzano, and C. Vanderverghe The benefits of justice for temporary workers Group & Organization Management 32 2007 176 207
  • A. Chawla, and E. Kelloway Predicting openness and commitment to change Leadership & Organization Development Journal 25 2004 485 498
  • C. Chen, Y. Chen, and K. Xin Guanxi practices and trust in management: A procedural justice perspective Organization Science 15 2004 200 209
  • D.S. Chiaburu, I. Diaz, and V.E. Pitts Social and economic exchanges with the organization: Do leader behaviors matter? Leadership & Organization Development Journal 32 2011 442 461
  • D. Chrobot-Mason Keeping the promise psychological contract violations for minority employees Journal of Managerial Psychology 18 2003 22 45
  • J.A. Conger, and R.N. Kanungo The empowerment process: Integrating theory and practice Academy of Management Review 13 1988 471 482
  • J.A. Conger, R.N. Kanungo, and S.T. Menon Charismatic leadership and follower effects Journal of Organizational Behavior 21 2000 747 767
  • N. Conway, and R.B. Briner Understanding psychological contracts at work. A critical evaluation of theory and research 2005 Oxford University Press Oxford, UK
  • A.C. Costa, and K. Bijlsma-Frankema Trust and control interrelations new perspectives on the trust-control nexus Group & Organization Management 32 2007 392 406
  • J.A.M. Coyle-Shapiro A psychological contract perspective on organizational citizenship behaviour Journal of Organizational Behaviour 23 2002 927 946
  • R. Cropanzano, and M. Mitchell Social exchange theory: An interdisciplinary review Journal of Management 31 2005 874 900
  • T. Das, and B. Teng Trust, control, and risk in strategic alliances: An integrated framework Organization Studies 22 2001 251 284
  • S.J. Deery, J.T. Walsh, and R.D. Iverson Toward a better understanding of psychological contract breach: A study of customer service employees Journal of Applied Psychology 91 2006 166 175
  • L. Donaldson The ethereal hand: Organizational economics and management theory Academy of Management Review 15 1990 369 381
  • J.J. Dose Work values: An integrative framework and illustrative application to organizational socialization Journal of Occupational and Organizational Psychology 70 1997 219 240
  • K. Eisenhardt Agency theory: An assessment and review Academy of Management Review 14 1989 57 74
  • D. Elizur, I. Borg, R. Hunt, and I. Magyari Beck The structure work values: A cross-cultural comparison Journal of Organizational Behavior 12 1991 21 38
  • C.A. Enz The role of value congruity in intraorganizational power Administrative Science Quarterly 33 1988 84 304
  • A. Ergeneli, G. Ari, and S. Metin Psychological empowerment and its relationship to trust in immediate managers Journal of Business Research 70 2007 41 49
  • D. Faems, M. Janssens, A. Madhok, and B. van Looy Toward an integrative perspective on alliance governance: Connecting contract design, trust dynamics, and contract application Academy of Management Journal 51 2008 1053 1078
  • D. Feldman, C. Leana, and M. Bolino Underployment and relative deprivation among re-employed executives Journal of Occupational and Organizational Psychology 75 2002 453 471
  • D. Fields Taking the measure of work. A guide to validated scales for organizational research and diagnosis 2002 Sage California
  • R. Folger, and M. Konovsky Effects of procedural and distributive justice on reactions to pay raise decisions Academy of Management Journal 32 1989 115 130
  • C. Fornell, and D.F. Larcker Structural equation models with unobservable variables and measurement error: Algebra and statistics Journal of Marketing Research 18 1981 382 390
  • K.S. Froelich, and J.L. Kotte Measuring individual beliefs about organizational ethics Educational and Psychological Measurement 51 1991 377 383
  • E. George External solutions and internal problems: The effects of employment externalization on internal workers attitudes Organization Science 14 2003 386 402
  • N. Gillespie, and L. Mann Transformational leadership and shared values: The building blocks of trust Journal of Management Psychology 19 2004 588 607
  • C. Gomez, and B. Rosen The leader-member exchange as a link between managerial trust and employee empowerment Group & Organization Management 26 2001 53 69
  • A.W. Gouldner The norm of reciprocity: A preliminary statement American Sociological Review 25 1960 161 178
  • M. Granovetter Economic action and social structure: The problem of embeddedness American Journal of Sociology 91 1985 481 510
  • J. Hagen, and S. Choe Trust in Japanese interfirm relations: Institutional sanctions matter Academy of Management Review 23 1998 598 600
  • J.F. Hair, R.E. Anderson, R.L. Tatham, and W.C. Black Análisis multivariante 5.<sup>a</sup> ed 1999 Prentice Hall Madrid
  • L. Huff, and L. Kelley Levels of organizational trust in individualist versus collectivist societies: A seven-nation study Organization Science 14 2003 81 90
  • G. Jones, and J. George The experience and evolution of trust: Implications for cooperation and teamwork Academy of Management Review 23 1998 531 546
  • J. Jonson, and A. O'Leary-Kelly The effects of psychological contract and organizational cynicism: Not all social exchange violations are created equal Journal of Organizational Behaviour 24 2003 627 649
  • I. Kang, S. Jeon, S. Lee, and C. Lee Investigating structural affecting the effectiveness of service management Tourism Management 26 2005 301 310
  • I. Kang, S. Lee, and J. Choi Using fuzzy cognitive map for the relationship management in airline service Expert System with Applications 26 2004 545 555
  • J. Kickul Promises made, promises broken: An exploration of employee attraction and retention practices in small business Journal of Small Business Management 39 2001 320 335
  • C. Koberg, J. Senjem, and E. Goodman Antecedents and outcomes of empowerment Group & Organization Management 24 1999 71 91
  • M. Konovsky, and S. Pugh Citizenship behaviour and social exchange Academy of Management Journal 37 1994 656 669
  • A.M. Konrad, and F. Linnehan Formalized HRM structures: Coordinating equal employment opportunity or concealing organizational practice? Academy of Management Journal 38 1995 787 820
  • M. Korsgaard, D. Schweiger, and H. Sapienza Building commitment, attachment, and trust in strategic decision-making teams: The role of procedural justice Academy of Management Journal 38 1995 60 84
  • H. Laschinger, J. Finegan, and J. Shamian The impact of workplace empowerment, organizational trust on staff nurses' work satisfaction and organizational commitment Health Care Management Review 26 2001 7 23
  • S. Lester, W. Turnley, J. Bloodgood, and M. Bolino Not seeing eye to eye: Differences in supervisor and subordinate perceptions of and attributions for psychological contract breach Journal of Organizational Behaviour 23 2002 39 60
  • R. Lewicki, D. McAllister, and R. Bies Trust and distrust: New relationships and realities Academy of Management Review 23 1998 438 458
  • R. Lines, M. Selart, B. Epedal, and S. Johansen The production of trust during organizational change Journal of Change Management 5 2005 221 245
  • Mahoney, T.A., Watson, M.R., 1993. Evolving modes of workforce governance: An evaluation. En B. E. Kaufman y M.N. Kleiner (Eds.), Employee representation: Alternative and future directions, 135-168. Madison, WI: Industrial Relations Research Association, University of Wisconsin.
  • S.S. Martín, J. Gutiérrez, and M.C. Camarero Oportunismo y confianza en las relaciones empresa-consumidor Cuadernos de Economía y Dirección de la Empresa 23 2005 31 60
  • S.S. Masterson, K. Lewis, B.M. Goldman, and M.S. Taylor Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships Academy of Management Journal 43 2000 738 748
  • R. Mayer, J. Davis, and F. Schoorman An integrative model of organizational trust Academy of Management Review 20 1995 709 734
  • B. McEvily, V. Perrone, and A. Zaheer Trust as an organizing principle Organization Science 14 2003 91 103
  • McKnight DH, Chervany NL (1996): The meanings of trust. University of Minnesota MIS Research Center Working Paper series, WP 96-04 [consultado Jul-Dic 2009]. Disponible en: http://misrc.umn.edu/wpaper/WorkingPapers/9604.pdf
  • Y. Melhen, and I. Jordan The antecedents of customer-contact employees' empowerment Employee Relations 26 2004 72 93
  • B. Menguc An empirical investigation of a social exchange model of organizational citizenship behaviours across two sales situations: A Turkish case Journal of Personnel Selling & Sales Management 4 2000 205 214
  • A. Mishra, and G. Spreitzer Explaining how survivors respond to downsizing: The role of trust, empowerment, justice, and work redesign Academy of Management Review 23 1998 567 588
  • E.M. Mora-Valentín, A. Montoro-Sánchez, and L.A. Guerras-Martín Determining factors in the success of R&D cooperative agreements between rms and research organizations Research Policy 33 2004 17 40
  • R. Morgan, and S. Hunt The commitment-trust theory of relationship marketing Journal of Marketing 58 1994 20 38
  • M.J. Moye, and A.B. Henkin Exploring associations between employee empowerment and interpersonal trust in managers The Journal of Management Development 25 2006 101 117
  • A. Mukherjee, and P. Nath A model of trust in online relationship banking The International Journal of Bank Marketing 21 2003 5 15
  • B. Niehoff, and R. Moorman Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behaviour Academy of Management Journal 36 1993 527 556
  • B. Niehoff, R. Moorman, and G. Blakely The influence of empowerment and job enrichment on employee loyalty in a downsizing environment Group Organization Management 26 2001 91 114
  • J. Pfeffer Competitive advantage through people: Unleashing the power of the work force 1994 Harvard Business School Press Boston
  • R. Pillai, A. Schriesheim, and E. Williams Fairness perceptions and trust as mediators for a transformational and transactional leadership: A two-sample study Journal of Management 25 1999 933 987
  • R. Pillai, E. Williams, and J. Tan Are the scales tipped in favour of procedural or distributive justice? An investigation of the U.S., India, Germany, and Hong Kong (China) The International Journal of Conflict Management 12 2001 312 332
  • P.M. Podsakoff, and D.W. Organ Self reports in organizational research: Problems and prospects Journal of Management 12 1986 531 544
  • D. Pugh, D. Skarlicki, and B. Passell After the fall: Layoff victims' trust and cynicism in re-employment Journal of Occupational and Organizational Psychology 76 2003 201 212
  • C. Pullig, J. Maxham, and J. Hair Salesforce automation systems an exploratory examination of organizational factors associated with effective implementation and salesforce productivity Journal of Business Research 55 2002 401 415
  • R. Robinson, and E. Morrison Psychological contract and OCB: The effect of unfulfilled obligations on civil virtue behaviour Journal of Organizational Behaviour 6 1995 289 298
  • S. Robinson Trust and breach of the psychological contract Administrative Science Quarterly 41 1996 574 599
  • S. Robinson, and E. Morrison The development of psychological contract breach and violation: A longitudinal study Journal of Organizational Behaviour 21 2000 525 546
  • S. Robinson, and D. Rousseau Violating the psychological contract: Not the exception but the norm Journal of Organizational Behaviour 15 1994 245 259
  • D. Rousseau, S. Sitkin, R. Burt, and C. Camerer Not so different after all: A cross-discipline view of trust Academy of Management Review 23 1998 393 404
  • P. Sarapito, C. Chen, and H. Sapienza The role of relational trust in bank-small firm relationships Academy of Management Journal 47 2004 400 410
  • E.H. Schein Organizational Psychology 1965 Prentice-Hall Englewood Cliffs, NJ
  • F.D. Schoorman, R.C. Mayer, and J.H. Davis An integrative model of organizational trust: Past, present, and future Academy of Management Review 32 2007 344 354
  • S.H. Schwartz A theory of cultural values and some implications for work Applied Psychology 48 1999 23 47
  • L.M. Shore, L.E. Tetrick, P. Lynch, and K. Barksdale Social and economic exchange: Construct development and validation Journal of Applied Social Psychology 36 2006 837 867
  • L.J. Song, A.S. Tsui, and K.S. Law Unpacking employee responses to organizational exchange mechanisms: The role of social and economic exchange perceptions Journal of Management 35 2009 56 93
  • G. Spreitzer Psychological empowerment in the workplace: Dimensions, measurement, and violation Academy of Management Journal 38 1995 1442 1465
  • G. Spreitzer Social structural characteristics of psychological empowerment Academy of Management Journal 39 1996 483 504
  • G. Spreitzer, S. de Janasz, and R. Quin Empowered to lead: The role of psychological empowerment in leadership Journal of Organizational Behaviour 20 1999 16 34
  • G. Spreitzer, and A. Mishra Giving up control without losing control. Trust and its substitutes' effects on managers' involving employees in decision making Group & Organization Management 24 1999 155 187
  • K.W. Thomas, and B.A. Velthouse Cognitive elements of empowerment: an 'interpretive' model intrinsic task motivation Academy of Management Review 15 1990 661 681
  • A. Tsui, and J. Wu The new employment relationship versus the mutual investment approach: Implications for human resource management Human Resource Management 44 2005 115 121
  • S. Tzafrir, and S. Dolan Trust me Management Research 2 2004 115 132
  • S. Tzafrir, G. Harel, Y. Baruch, and S. Dolan The consequences of emerging HRM practices for employees' trust in their managers Personnel Review 33 2004 628 647
  • M. Uhl-Bien, and J.M. Maslyn Reciprocity in manager-subordinate relationships: Components, configurations, and outcomes Journal of Management 29 2003 511 532
  • D. Wat, and M. Shaffer Equity and relationship quality influences on organizational citizenship behaviours Personnel Review 34 2005 406 432
  • O. Williamson The economics of organization. The transaction cost approach American Journal of Sociology 87 1981 548 577
  • Y. Wong, H. Ngo, and C. Wong Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises Journal of World Business 41 2006 344 355
  • Y. Wong, H. Ngo, and C. Wong Affective organizational commitment of workers in Chinese joint ventures Journal of Managerial Psychology 17 2002 580 598
  • C. Yilmaz, and S. Hunt Salesperson cooperation: The influence of relational, task, organizational, and personal factors Journal of the Academy of Marketing Science 29 2001 335 357
  • C. Young-Ybarra, and M. Wiersema Strategic flexibility in information technology alliances: The influence of transaction cost economics and social exchange theory Organization Science 10 1999 439 459
  • A. Zaheer, B. McEvily, and V. Perrone Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance Organization Science 9 1998 141 159