Antecedents and consequences of knowledge management performanceThe role of IT infrastructure

  1. José L. Roldán 1
  2. Juan C. Real 2
  3. Silvia Sánchez Ceballos 3
  1. 1 Universidad de Sevilla
    info

    Universidad de Sevilla

    Sevilla, España

    ROR https://ror.org/03yxnpp24

  2. 2 Universidad Pablo de Olavide
    info

    Universidad Pablo de Olavide

    Sevilla, España

    ROR https://ror.org/02z749649

  3. 3 IAT (Instituto Andaluz de Tecnología)
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Revista:
Intangible Capital

ISSN: 1697-9818

Año de publicación: 2018

Volumen: 14

Número: 4

Páginas: 518-535

Tipo: Artículo

DOI: 10.3926/IC.1074 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Intangible Capital

Resumen

Purpose: In this paper, we assess the role of knowledge management (KM) practices as a key antecedent of KM performance. Also, we examine how Information technology (IT) infrastructure is used as a driver of KM performance, organizational performance and innovation. In addition, the effects of IT infrastructure can be indirect. Specifically, we show that KM performance is a mediator between organizational performance and innovation. Design/methodology/approach: Applying a variance-based structural equation modelling (PLS), we have carried out a study among a sample of 82 Andalusian technology-intensive innovative companies. Findings: First, KM practices and IT infrastructure are significant antecedents of KM performance. Second, KM performance has a direct influence on business performance and innovation outcomes. Third, IT infrastructure does not have a direct influence on business performance and innovation outcomes, but does have a significant indirect effect on them via KM performance. Practical implications: This research provides insights for why some firms may not be realizing benefits from investing in IT infrastructure. KM performance is strongly needed for the successful implementation of IT infrastructure in the organizations. Originality/value: The findings are important for practitioners and researchers because this study makes a contribution to the literature in KM by supporting the perspective that the business and organizational performance are function of the KM performance, a complementary resource through the value of IT infrastructure is enhanced.

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Información de financiación

This research was supported by the Junta de Andalucía (Consejería de Economía, Innovación y Ciencia), Spain (Proyectos de investigación de excelencia: P06-SEJ-01994, P10-SEJ-6081).

Financiadores

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