Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter

  1. Velázquez, B.M.
  2. Blasco, M.F.
  3. Contrí, G.B.
  4. Saura, I.G.
Revue:
Journal of Hospitality and Leisure Marketing

ISSN: 1541-0897,  1936-8623

Année de publication: 2009

Volumen: 18

Número: 7

Pages: 653-675

Type: Article

DOI: 10.1080/19368620903170216 GOOGLE SCHOLAR lock_openAccès ouvert editor
La source de données: Scopus