Managing service recovery processes: The role of customers' age

  1. Cambra-Fierro, J.
  2. Berbel-Pineda, J.M.
  3. Ruiz-Benítez, R.
  4. Vazquez-Carrasco, R.
Revue:
Journal of Business Economics and Management

ISSN: 2029-4433,  1611-1699

Année de publication: 2011

Volumen: 12

Número: 3

Pages: 503-528

Type: Article

DOI: 10.3846/16111699.2011.599405 GOOGLE SCHOLAR lock_openAccès ouvert editor
La source de données: Scopus