Investigating the role of customers’ perceptions of employee effort and justice in service recovery: A cross-cultural perspective
- Yani-de-Soriano, M.
- Hanel, P.H.P.
- Vazquez-Carrasco, R.
- Cambra-Fierro, J.
- Wilson, A.
- Centeno, E.
ISSN: 0309-0566
Year of publication: 2019
Volume: 53
Issue: 4
Pages: 708-732
Type: Article