Communication, trust, and loyalty in the hotel sector: The mediator role of consumer's complaints

  1. Florencio, B.P.
  2. Roldán, L.S.
  3. Pineda, J.M.B.
Journal:
Tourism Analysis

ISSN: 1943-3999 1083-5423

Year of publication: 2020

Volume: 25

Issue: 1

Pages: 183-187

Type: Article

DOI: 10.3727/108354220X15758301241648 DIALNET GOOGLE SCHOLAR