How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention
- Cambra-Fierro, J.
- Gao, L.X.
- Melero-Polo, I.
- Trifu, A.
Zeitschrift:
Journal of Retailing and Consumer Services
ISSN: 0969-6989
Datum der Publikation: 2021
Ausgabe: 61
Art: Artikel