Coping with Interpersonal Conflict at Work in Small BusinessThe Moderating Role of Supervisor and Co-Worker Support

  1. Martínez Corts, Inés
  2. Boz, Marina
  3. Medina Díaz, Francisco José
  4. Benítez González, Miriam
  5. Munduate Jaca, Lourdes
Revista:
Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology

ISSN: 1576-5962

Año de publicación: 2011

Volumen: 27

Número: 2

Páginas: 117-129

Tipo: Artículo

DOI: 10.5093/TR2011V27N2A4 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology

Resumen

La finalidad de este estudio fue analizar las relaciones existentes entre los tipos de conflicto y la satisfacción el trabajo en PYMES, analizando el papel moderador que diferentes fuentes de apoyo (com- pañeros y superior) pueden jugar en esta relación. Adoptando una perspectiva contingente en la gestión del conflicto organizacional, los principales hallazgos muestran que el apoyo del superior amortigua la relación entre el conflicto relacional y la satisfacción en el trabajo, mientras que el apoyo de los compañeros amortigua la relación entre el conflicto de tareas y la satisfacción en el trabajo. Además, el modelo que analiza la influencia del apoyo del supervisor y del conflicto relacional es más importante para predecir la satisfacción que el modelo que analiza la influencia del conflicto de tareas y del apoyo de los compañeros. Este estudio realiza una contribución al estudio del conflicto en organizaciones pequeñas, dos campos de trabajo que han sido estudiados de forma separada; del mismo modo, los hallazgos permiten la realización de implicaciones prácticas para el campo de la Gestión de los Recursos Humanos.

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