Coping with Interpersonal Conflict at Work in Small BusinessThe Moderating Role of Supervisor and Co-Worker Support

  1. Martínez Corts, Inés
  2. Boz, Marina
  3. Medina Díaz, Francisco José
  4. Benítez González, Miriam
  5. Munduate Jaca, Lourdes
Revista:
Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology

ISSN: 1576-5962

Año de publicación: 2011

Volumen: 27

Número: 2

Páginas: 117-129

Tipo: Artículo

DOI: 10.5093/TR2011V27N2A4 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology

Objetivos de desarrollo sostenible

Resumen

The aim of this study was to analyze the relationship between two types of interpersonal con- flict at work (relationship and task conflict) and job satisfaction in the context of small business, focusing on the buffering role that different sources of social support (supervisors and co-workers) may play in this relationship. Adopting such a contingent perspective our main findings show that, first, supervisor support buffers the link between relationship conflict and job satisfaction while co-worker support moderates the link between task conflict and job satisfaction, and second, that the model estimating the influence of supervisor support and relationship conflict is relatively more important for predicting employees’ job sat- isfaction than the model that relates co-worker support and task conflict. Our study makes a few contribu -tions to research on small businesses and interpersonal conflict at work, two streams that traditionally have been developed separately, and finally highlight important practical implications for the field of Human Resource Management.

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