El cuidado profesional en los contextos de intervención socialun enfoque desde la organización

  1. Auxiliadora González-Portillo 1
  2. Esteban Ruiz-Ballesteros 1
  1. 1 Universidad Pablo de Olavide
    info

    Universidad Pablo de Olavide

    Sevilla, España

    ROR https://ror.org/02z749649

Journal:
Cuadernos de relaciones laborales

ISSN: 1131-8635,  1988-2572

Year of publication: 2023

Issue Title: Monográfico: Encuentros y desencuentros entre neoliberalismo y género: la expansión del ethos emprendedor más allá del mundo del trabajo

Volume: 41

Issue: 2

Pages: 425-443

Type: Article

DOI: 10.5209/CRLA.83939 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Cuadernos de relaciones laborales

Abstract

Professions linked to social intervention are subject to strong pressure that causes high levels of stress and professional burnout; therefore, the care of professionals becomes a strategic area of management. Organisational culture has been studied as an intensifier of this professional stress and has been scarcely addressed as a palliative element. The aim of this article is to analyse how the organisational culture of the institutions where social intervention professionals work can contribute to professional care. The research focuses on an exploratory case study in Andalusia where, through fieldwork in 14 community social services centres, 80 in-depth interviews were conducted with professionals working in these centres (social workers, psychologists, and social educators). Based on these interviews, it was possible to identify organisational strategies that contribute to professional care: leadership, collective construction or professional autonomy. The results show the importance of the organisational culture of care which, combined with the classic self-care approach, can facilitate professional performance in the field of social intervention and, therefore, improve citizen care.

Bibliographic References

  • Acker G. M. (1999) “The impact of clients’ mental illness on social workers’ job satisfaction and burnout”, Health & Social Work, 242: 112-19.
  • Adams, R., Boscarino, J. y Figley, C. (2006). “Compassion fatigue and psychological distress among social workers: a validation study”. The American journal of orthopsychiatry 76(1):103-108. https://doi.org/10.1037/0002-9432.76.1.103
  • Aigneren, M. (2009). “Análisis de contenido. Una introducción”. La Sociología en sus escenarios (3)
  • Ashcroft, R., Sur, D., Greenblatt, A. y Donahue, P. (2021). “The Impact of the COVID-19 Pandemic on Social Workers at the Frontline: A Survey of Canadian Social Workers”. British Journal of Social Work, 52(3): 1724-1746 https://doi.org/10.1093/bjsw/bcab158
  • Balloch, S., Pahl, I., y McLean, J. (1998). “Working in the social services: Job satisfaction, stress and violence”. British Journal of Social Work, 28(3): 329-350. https://doi. org/10.1093/oxfordjournals.bjsw.a011343
  • Beer,O.W.J.; Phillips, R. y Quinn, C.R. (2021) “Exploring stress, coping, and health outcomes among social workers”. European Journal of Social Work, 24(2): 317-330, https://doi.or g/10.1080/13691457.2020.1751591
  • Bennet P. Evans R. Tattersall A. (1993) “Stress and coping in social workers: A preliminary investigation”. British Journal of Social Work, 231:31-44.
  • Bohman, B., Dyrbye, L., Sinsky, C., Linzer, M., Olson, K., Babbott, S., Murphy, M. L., deVries, P., Hamidi, M. y Trockel, M. (2017) “Physician well-being: the reciprocity of practice efficiency, culture of wellness, and personal resilience”. NEJM Catalyst, August 7.
  • Bourassa, D. B. (2009). “Compassion fatigue and the adult protective services social worker”. Journal of Gerontological Social Work, 52(3):215-229. https://doi. org/10.1080/01634370802609296
  • Bradley J. Sutherland V. (1995) “Occupational stress in social services: A comparison of social workers and home help staff”. British Journal of Social Work, 253:313-31.
  • Campos-Vidal, J. F.; Cardona-Cardona, J. y Cuartero-Castañer, M. E. (2017). “Afrontar el desgaste: cuidado y mecanismos paliativos de la fatiga por compasión”. Alternativas. Cuadernos de Trabajo Social, 24:119-136. https://doi.org/10.14198/ALTERN2017.24.07
  • Coffey, M., Dugdill, L., y Tattersall, A. (2004). “Stress in social services: Mental well-being, constraints and job satisfaction”. British Journal of Social Work, 34: 735-746. https://doi. org/10.1093/bjsw/bch088
  • Consejo General del Trabajo Social (2022). IV Informe sobre los Servicios Sociales en España y la profesión del Trabajo Social (ISSE IV).
  • Crawford K., Walker, J. y Granescu, M. (2006). “Perspectives on Social Care Practice in Romania: Supporting the Development of Professional Learning and Practice”. British Journal of Social Work, 36(3):485-498, https://doi.org/10.1093/bjsw/bcl006
  • Cushman, L. F., Evans, P., y Namerow, P. B. (1995). “Occupational stress among AIDS social service”. Social Work in Health Care, 21(3): 115-131. https://doi.org/10.1300/ J010v21n03_08
  • Dekel, R. y Baum, N. (2010). “Intervention in a shared traumatic reality: A new challenge for social workers”. British Journal of Social Work, 40(6): 1927-1944. https://doi. org/10.1093/bjsw/bcp137
  • Díaz Herrera, C. (2018). “Investigación cualitativa y análisis de contenido temático”. Orientación intelectual de revista Universum. 28(1): 119-142. https://doi.org/10.5209/ RGID.60813
  • Fenton J. (2014) “An analysis of “ethical stress” in criminal justice social work in Scotland: The place of values”. British Journal of Social Work, 45(5): 1415-32.
  • Figley, C. (1995) Compassion Fatigue: Coping with Secondary Traumatic Stress Disorder in Those Who Treat the Traumatized. U.K.: T. & Francis
  • Freudenberg, H. (1974) “Staff burnout”. Journal of Social Issues 30(1):159-165.
  • Gibbs J.(2009) “Changing the cultural story in child protection: Learning from the insider’s experience”. Child & Family Social Work, 14(3): 289-99.
  • Gómez-García, R.; Alonso-Sangregorio, M. y Llamazares-Sánchez, M.L. (2018) “Evaluation of job satisfaction in a sample of Spanish social workers through the ‘Job Satisfaction Survey’ scale”. European Journal of Social Work, 21(1): 140-154, https://doi.org/10.108 0/13691457.2016.1255929
  • González-Portillo, A., Ruiz-Ballesteros, E., Jaraíz-Arroyo, G. y Salinas-Pérez, J. A. (2022). Servicios Sociales Comunitarios en Andalucía: modelo organizativo, recursos humanos y financiación. Sevilla: Consejería de Igualdad, Políticas Sociales y Conciliación, Junta de Andalucía. http://dx.doi.org/10.13140/RG.2.2.26774.01603
  • Grootegoed, E. y Smith, M. (2018) “The Emotional Labour of Austerity: How Social Workers Reflect and Work on Their Feelings towards Reducing Support to Needy Children and Families”., British Journal of Social Work, 48 (7):1929-1947, https://doi.org/10.1093/ bjsw/bcx151
  • Guest, G., MacQueen, K. M., y Namey, E. E. (2012). Applied Thematic Analysis. Sage Publications https://doi.org/10.4135/9781483384436
  • Harrison,M. (2022) “How to Thrive in Professional Practice. A Self-Care Handbook”. British Journal of Social Work, 52(4): 2428-2430 https://doi.org/10.1093/bjsw/bcab003
  • Instituto de Estadística y Cartografía de Andalucía (IECA)(2022). Padrón municipal de habitantes. Consejería de Transformación Económica, Industria, Conocimiento y Universidades. Junta de Andalucía.
  • Jaraíz-Arroyo, G. y González-Portillo, A. (2020) “Focus on Weaknesses or Strengths? Determining Factors for an Inclusive and Relational Management in Public Community Social Service Organizations”. Sustainability 12:1-14. https://doi.org/10.3390/ su122410551
  • Kadushin, G., y Kulys, R. (1995). “Job satisfaction among social work discharge planners”. Health & Social Work, 20(3):174-186 http://dx.doi/10.1093/hsw/20.3.174
  • Keddell, E. (2023). “On Decision-Variability in Child Protection: Respect, Interactive Universalism and Ethics of Care”. Ethics and Social Welfare, 17(1): 4-19 https://doi.org/ 10.1080/17496535.2022.2073381
  • Lave, J. and Wenger, E. (1991) Situated Learning, Cambridge: Cambridge University Press
  • Lloyd, C., King, R., y Chenoweth, L. (2002). “Social work, stress and burnout: A review”. Journal of Mental Health, 11(3): 255-265. https://doi.org/10.1080/09638230020023642
  • Manzano-García, G., Desrumaux, P., Ayala-Calvo; J.C. y Naouële; B. (2022) “The impact of social support on emotional exhaustion and workplace bullying in social workers”, European Journal of Social Work, 25(5): 752-765 https://doi.org/10.1080/13691457.20 21.1934417
  • McFadden P., Campbell A., Taylor B. (2015) “Resilience and burnout in child protection social work: Individual and organisational themes from a systematic literature review”, British Journal of Social Work, 45(5):1546-63.
  • McLean, J., y Andrew, T. (2000). “Commitment, satisfaction, stress and control among social services managers and social workers in the U.K.” Administration in Social Work, 23(3- 4): 93-117 https://doi.org/10.1300/J147v23n03_06
  • Munro E. (2011). The Munro review of child protection: Final report, a child-centred system. London: The Stationary Office
  • Papadaki, V. y Papadaki E. (2006) “Job satisfaction in social services in Crete, Greece: social workers views”, European Journal of Social Work, 9(4): 479-495, https://doi. org/10.1080/13691450600958528
  • Ravalier, J.M., McFadden,P., Boichat, C., Clabburn,O. y Moriarty, J. (2021) “Social Worker Well-being: A Large Mixed-Methods Study”, British Journal of Social Work, 51(1):297- 317, https://doi.org/10.1093/bjsw/bcaa078
  • Rupert P. A. y Morgan D. J. (2005) “Work setting and burnout among professional psychologists”, Professional Psychology: Research and Practice, 365: 544-50.
  • Sánchez-Moreno, E.; De La Fuente Roldán I.N., Gallardo-Peralta, L.P, y Barrón-López de Roda, A. (2015) “Burnout, Informal Social Support and Psychological Distress among Social Workers”, British Journal of Social Work, 45(8): 2368-2386, https://doi. org/10.1093/bjsw/bcu084
  • Webb, M. y Carpenter, J. (2012). “What can be done to promote the retention of social workers? A systematic review of interventions”. British Journal of Social Work, 42(7):1235-1255.
  • Williamson V., Murphy D. y Greenberg N. (2020) “COVID-19 and experiences of moral injury in front-line key workers”, Occupational Medicine, 70(5): 317-319.
Data source: Dialnet