María de la O
Hernández López
Profesor/a Contratado Doctor
Antonio
Carmona Lavado
Profesor/a Titular de Universidad
Publications by the researcher in collaboration with Antonio Carmona Lavado (1)
2015
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Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters
A Multidisciplinary Approach to Service Encounters (Brill), pp. 87-112