Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
- Velázquez, B.M.
- Blasco, M.F.
- Contrí, G.B.
- Saura, I.G.
ISSN: 1541-0897, 1936-8623
Year of publication: 2009
Volume: 18
Issue: 7
Pages: 653-675
Type: Article