Causes for complaining behaviour intentions: The moderator effect of previous customer experience of the restaurant

  1. Velázquez, B.M.
  2. Blasco, M.F.
  3. Saura, I.G.
  4. Contrí, G.B.
Aldizkaria:
Journal of Services Marketing

ISSN: 0887-6045

Argitalpen urtea: 2010

Alea: 24

Zenbakia: 7

Orrialdeak: 532-545

Mota: Artikulua

DOI: 10.1108/08876041011081087 GOOGLE SCHOLAR
Datuen iturria: Scopus