Causes for complaining behaviour intentions: The moderator effect of previous customer experience of the restaurant

  1. Velázquez, B.M.
  2. Blasco, M.F.
  3. Saura, I.G.
  4. Contrí, G.B.
Revue:
Journal of Services Marketing

ISSN: 0887-6045

Année de publication: 2010

Volumen: 24

Número: 7

Pages: 532-545

Type: Article

DOI: 10.1108/08876041011081087 GOOGLE SCHOLAR

Objectifs de Développement Durable

La source de données: Scopus