Can complaint-handling efforts promote customer engagement?
- Cambra-Fierro, J.
- Melero-Polo, I.
- Javier Sese, F.
ISSN: 1862-8508, 1862-8516
Année de publication: 2016
Volumen: 10
Número: 4
Pages: 847-866
Type: Article
Revue:
Service Business