Understanding the human factor: The key to process improvement in service operations
- Kekale, T.
- Spens, K.
- Phusavat, K.
Konferenzberichte:
Proceedings ICIL 2010 - International Conference on Industrial Logistics "Logistics and Sustainability"
Datum der Publikation: 2010
Seiten: 181-189
Art: Konferenz-Beitrag