Understanding the human factor: The key to process improvement in service operations
- Kekale, T.
- Spens, K.
- Phusavat, K.
Aktak:
Proceedings ICIL 2010 - International Conference on Industrial Logistics "Logistics and Sustainability"
Argitalpen urtea: 2010
Orrialdeak: 181-189
Mota: Biltzar ekarpena