Managing customer experience dimensions in B2B express delivery services for better customer satisfaction: a PLS-SEM illustration

  1. Cepeda-Carrión, I.
  2. Alarcon-Rubio, D.
  3. Correa-Rodriguez, C.
  4. Cepeda-Carrion, G.
Journal:
International Journal of Physical Distribution and Logistics Management

ISSN: 0960-0035

Year of publication: 2023

Volume: 53

Issue: 7-8

Pages: 886-912

Type: Article

DOI: 10.1108/IJPDLM-04-2022-0127 GOOGLE SCHOLAR
Data source: Scopus