Emerging Risks in Contact Center Sector: A Review
- Delgado-Martínez, P.
- Nieto-Hernández, A.
- Pérez-Mira, V.
- Vidal-Barrero, F.
- Onieva, L.
- Carrillo-Castrillo, J.A.
ISSN: 2198-4190, 2198-4182
Année de publication: 2020
Volumen: 277
Pages: 765-773
Type: Chapitre d'ouvrage