Analysis of the moderating role of the gender variable in service recovery processes

  1. Cambra-Fierro, J.
  2. Berbel-Pineda, J.M.
  3. Ruiz-Benítez, R.
  4. Vázquez-Carrasco, R.
Journal:
Journal of Retailing and Consumer Services

ISSN: 0969-6989

Year of publication: 2013

Volume: 20

Issue: 4

Pages: 408-418

Type: Article

DOI: 10.1016/J.JRETCONSER.2012.11.008 GOOGLE SCHOLAR

Sustainable development goals

Data source: Scopus