Analysis of the moderating role of the gender variable in service recovery processes
ISSN: 0969-6989
Année de publication: 2013
Volumen: 20
Número: 4
Pages: 408-418
Type: Article
ISSN: 0969-6989
Année de publication: 2013
Volumen: 20
Número: 4
Pages: 408-418
Type: Article