Publications by the researcher in collaboration with Lucía Fernández Amaya (12)


  1. La cortesía 1

    Guía práctica de pragmática del español (Routledge Reino Unido), pp. 115-124


  1. A multidisciplinary approach to service encounters

    Brill, pp. 1-251

  2. Service encounters and communication: Why a multidisciplinary approach?

    A Multidisciplinary Approach to Service Encounters (Brill), pp. 3-12


  1. Spanish travelers' expectations of service encounters in domestic and international settings

    Tourism, Culture and Communication, Vol. 14, Núm. 2, pp. 117-134


  1. Introduction to (Im)Politeness and Interpersonal Communication: an overview

    New Perspectives on (Im)Politeness and Interpersonal Communication (Cambridge Scholars Publishing), pp. 1-31

  2. New perspectives on (im)politeness and interpersonal communication

    Cambridge Scholars Publishing