Publications in collaboration with researchers from Universitat de València (46)

2025

  1. Motivations to consult eWOM, value co-creation, and intent to write eWOM: understanding heterogeneity of the guest experience

    Journal of Consumer Marketing, Vol. 42, Núm. 3, pp. 365-377

  2. Motivations to consult eWOM, value co-creation, and intent to write eWOM: understanding heterogeneity of the guest experience

    Journal of Consumer Marketing

  3. SEGMENTING TOURISM COMPANIES WITH RELATIONAL AND TECHNOLOGICAL BASES

    Tourism and Hospitality Management, Vol. 31, Núm. 3, pp. 385-398

2024

  1. Influence of ElectronicWord-Of-Mouth on Restaurant Choice Decisions: Does It Depend on Gender in the Millennial Generation?

    Journal of Theoretical and Applied Electronic Commerce Research, Vol. 19, Núm. 1, pp. 615-632

  2. Motivations toward Electronic Word-of-Mouth Sending Behavior: Regarding Restaurant Experiences in the Millennial Generation

    Journal of Theoretical and Applied Electronic Commerce Research, Vol. 19, Núm. 2, pp. 993-1012

  3. Sustainability-oriented service innovation and customer satisfaction in hospitality: Assessing the impact of value co-creation, ecological knowledge and gender

    Journal of Vacation Marketing

  4. Technology and Innovation: Analyzing the Heterogeneity of the Hotel Guests’ Behavior

    Journal of Theoretical and Applied Electronic Commerce Research, Vol. 19, Núm. 2, pp. 1599-1615

2023

  1. Effect of motivations and engagement with eWOM on hotel queries

    Economic Research-Ekonomska Istrazivanja , Vol. 36, Núm. 3

  2. How to increase company loyalty: using relational variables and sustainable practices to segment the maritime transport sector

    Economic Research-Ekonomska Istrazivanja , Vol. 36, Núm. 2

  3. Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders

    WMU Journal of Maritime Affairs, Vol. 22, Núm. 4, pp. 479-507

  4. Motivations and attitudes towards consulting eWOM when booking accommodation

    Service Business, Vol. 17, Núm. 2, pp. 557-578

  5. Relationship sustainability-store equity across segments of retail customers

    International Journal of Retail and Distribution Management, Vol. 51, Núm. 3, pp. 366-385

2022

  1. Antecedents of online word-of-mouth reviews on hotels

    Journal of Hospitality and Tourism Insights, Vol. 5, Núm. 2, pp. 377-393

  2. Increased loyalty in maritime shipping in Panama with a customer focus

    REVISTA PERSPECTIVA EMPRESARIAL, Vol. 9, Núm. 2, pp. 24-42

2021

  1. Segmenting customers according to online word-of-mouth about hotels

    Service Business, Vol. 15, Núm. 1, pp. 103-130

2020

  1. Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo

    Estudios Gerenciales: Journal of Management and Economics for Iberoamerica, Vol. 36, Núm. 157, pp. 377-390

  2. ¿Cómo varían los efectos de la innovación en el comercio minorista? Un análisis por categoría de producto

    Management Letters / Cuadernos de Gestión, Vol. 20, Núm. 2, pp. 97-122

2019

  1. Effects of value and innovation on brand equity in retailing

    Journal of Brand Management, Vol. 26, Núm. 6, pp. 658-674

  2. From retail innovation and image to loyalty: moderating effects of product type

    Service Business, Vol. 13, Núm. 1, pp. 199-224

  3. Social media communications and festival brand equity: Millennials vs Centennials

    Journal of Hospitality and Tourism Management, Vol. 40, pp. 134-144