Complaint-handling as antecedent of customer engagement: do consumer characteristics matter?
- Cambra-Fierro, J.
- Melero-Polo, I.
ISSN: 0263-4503
Année de publication: 2017
Volumen: 35
Número: 2
Pages: 277-295
Type: Article
ISSN: 0263-4503
Année de publication: 2017
Volumen: 35
Número: 2
Pages: 277-295
Type: Article