Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework

  1. Florez-Lopez, R.
  2. Ramon-Jeronimo, J.M.
Journal:
Information Sciences

ISSN: 0020-0255

Year of publication: 2012

Volume: 202

Pages: 41-57

Type: Article

DOI: 10.1016/J.INS.2012.03.004 GOOGLE SCHOLAR
Data source: Scopus