Lucía
Fernández Amaya
Publicacións (34) Publicacións de Lucía Fernández Amaya
2023
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The offline/online nexus and public spaces: Morality, civility, and aggression in the attribution and ratification of the Karen social identity
The Discursive Construction of Place in the Digital Age (Routledge USA), pp. 121-151
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The ofine/online nexus and public spaces: Morality, civility, and aggression in the attribution and ratifcation of the Karen social identity
The Discursive Construction of Place in the Digital Age (Taylor and Francis), pp. 121-151
2022
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La percepción de las interrupciones en estudiantes universitarios de segundas lenguas
Círculo de lingüística aplicada a la comunicación, Núm. 92, pp. 187-198
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Politeness in hotel service encounter interactions in Spain The receptionist's point of view
Pragmatics and Society, Vol. 13, Núm. 2, pp. 224-249
2021
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Online disagreement in WhatsApp groups: A comparative study of Spanish family members and work colleagues
Discourse and Communication, Vol. 15, Núm. 5, pp. 542-558
2020
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Gender variation in the perception of appropriate behavior in hotel service encounters in Spain
PRAGMATIC VARIATION IN SERVICE ENCOUNTER INTERACTIONS ACROSS THE SPANISH-SPEAKING WORLD (ROUTLEDGE), pp. 99-114
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La cortesía 1
Guía práctica de pragmática del español (Routledge Reino Unido), pp. 115-124
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Managing conflict originated by feminism a case study from WhatsApp interaction among Spanish family members
Journal of Language Aggression and Conflict, Vol. 8, Núm. 1, pp. 88-117
2019
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An introduction to technology mediated service encounters
Pragmatics and Beyond New Series
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Disagreement and (im)politeness in a Spanish family members' WhatsApp group
Russian Journal of Linguistics, Vol. 23, Núm. 4, pp. 1065-1087
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Gender variation in the perception of appropriate behavior in hotel service encounters in Spain
Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World (Taylor and Francis), pp. 99-114
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Technology mediated service encounters
ed. lit.
John Benjamins
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Una introducción a los encuentros de servicios mediados por la tecnología
Technology mediated service encounters (John Benjamins), pp. 1-14
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What makes (im)politeness for travellers? Spanish tourists' perceptions at national and international hotels
Journal of Politeness Research, Vol. 15, Núm. 2, pp. 195-222
2015
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A multidisciplinary approach to service encounters
Brill, pp. 1-251
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Service encounters and communication: Why a multidisciplinary approach?
A Multidisciplinary Approach to Service Encounters (Brill), pp. 3-12
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Service encounters and communication: Why a multidisciplinary approach?
Studies in Pragmatics (Brill Rodopi), pp. 3-12
2014
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Spanish travelers' expectations of service encounters in domestic and international settings
Tourism, Culture and Communication, Vol. 14, Núm. 2, pp. 117-134
2013
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Simultaneous speech in American English and Spanish telephone closings
Research Trends in Intercultural Pragmatics (De Gruyter), pp. 163-180
2012
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Introduction to (Im)Politeness and Interpersonal Communication: an overview
New Perspectives on (Im)Politeness and Interpersonal Communication (Cambridge Scholars Publishing), pp. 1-31