Publications (11)

2022

  1. Desarrollo de competencias éticas en la formaciónen Marketing a través de la metodología Aprendizaje Servicio

    Marketing y comunicación en ética empresarial. XXIX edición del Congreso EBEN España: libro de actas

  2. Destination recovery during COVID-19 in an emerging economy: insights from Perú

    European Research on Management and Business Economics, Vol. 28, Núm. 3, pp. 22-30

  3. Proposal for a CSR model on the dimensions of employee job satisfaction

    Leveraging new business technology for a sustainable economic recovery: XXXVI Congreso Anual AEDEM: 1 al 3 de junio de 2022, Pozuelo de Alarcón, Madrid

2021

  1. Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy

    Service Business, Vol. 15, Núm. 3, pp. 467-491

2020

  1. Sustainability and branding in retail: A model of chain of effects

    Applied Sciences (Switzerland), Vol. 12, Núm. 14, pp. 1-15

  2. “How does customer perception of salespeople influence the relationship? A study in an emerging economy”

    Journal of Retailing and Consumer Services, Vol. 54

2019

  1. Relevance of salespeople profiles: an analysis in an emerging economy

    Marketing Intelligence and Planning, Vol. 38, Núm. 4, pp. 433-448

2018

  1. Analyzing relationship quality and its contribution to consumer relationship proneness

    Service Business, Vol. 12, Núm. 4, pp. 641-661

  2. Relationship quality as an antecedent of customer relationship proneness: A cross-cultural study between Spain and Mexico

    Journal of Retailing and Consumer Services, Vol. 42, pp. 78-87

2017

  1. Success factors in a CRM strategy: technology is not all

    Journal of Strategic Marketing, Vol. 25, Núm. 4, pp. 316-333

2014

  1. Factores de éxito de CRM: Un estudio exploratorio en el sector bancario español

    Universia Business Review, Núm. 43, pp. 144-167