Publications (34) María De La o Hernández López publications

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2025

  1. Changing Discursive Trends in the Online Review Genre: A Cross-Linguistic Study of BlaBlaCar

    Utrecht Studies in Language and Communication, Vol. 41, pp. 1-202

2024

  1. Millennial identity work in BlablaCar online reviews

    Pragmatics, Vol. 34, Núm. 1, pp. 134-159

  2. The Discursive Construction of Identity Through Metapragmatic Comments in BlaBlaCar Online Reviews

    Evaluating Online Identities: Case Studies from the Spanish Speaking World (Palgrave Macmillan), pp. 219–243

  3. When dissatisfactory experiences turn into conflict A contrastive study of negative Spanish product and experience-based reviews on Trustpilot

    Journal of Language Aggression and Conflict

2022

  1. When travellers' expectations are not met Rapport management in Airbnb online consumer reviews with negative valence

    Journal of Language Aggression and Conflict, Vol. 10, Núm. 2, pp. 241-268

2020

  1. La cortesía 1

    Guía práctica de pragmática del español (Routledge Reino Unido), pp. 115-124

2019

  1. An introduction to technology mediated service encounters

    Pragmatics and Beyond New Series

  2. Relational work in Airbnb reviews

    Russian Journal of Linguistics, Vol. 23, Núm. 4, pp. 1088-1108

  3. Technology mediated service encounters lit. ed.

    John Benjamins Publishing Company

  4. Una introducción a los encuentros de servicios mediados por la tecnología

    Technology mediated service encounters (John Benjamins Publishing Company), pp. 1-14

  5. What makes (im)politeness for travellers? Spanish tourists' perceptions at national and international hotels

    Journal of Politeness Research, Vol. 15, Núm. 2, pp. 195-222

  6. What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews

    Pragmatics and Society, Vol. 10, Núm. 2, pp. 177-204

2015

  1. A multidisciplinary approach to service encounters

    Brill, pp. 1-251

  2. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters

    A Multidisciplinary Approach to Service Encounters (Brill), pp. 87-112

  3. Service encounters and communication: Why a multidisciplinary approach?

    A Multidisciplinary Approach to Service Encounters (Brill), pp. 3-12

2014

  1. Spanish travelers' expectations of service encounters in domestic and international settings

    Tourism, Culture and Communication, Vol. 14, Núm. 2, pp. 117-134

2013

  1. La comunicación fática como estrategia para la gestión de la imagen en la interacción médico-paciente en Inglaterra y España

    Pragmática y comunicación intercultural en el mundo hispanohablante (E. J. Brill), pp. 255-280

2012

  1. Discurso Turístico e Internet, edited by Julia Sanmartín Sáez. Madrid: Lingüística Iberoamericana Vervuert, 2012. 286 p. rev.

    Alicante Journal of English Studies / Revista Alicantina de Estudios Ingleses: RAEI, Núm. 25, pp. 415-418

  2. Docencia bilingüe en Inglés: transmisión de conocimientos y transferencia lingüística entre individuos nos nativos

    UPO INNOVA: revista de innovación docente, Núm. 1, pp. 246-258

  3. Introduction to (Im)Politeness and Interpersonal Communication: an overview

    New Perspectives on (Im)Politeness and Interpersonal Communication (Cambridge Scholars Publishing), pp. 1-31