Publications (26)

2020

  1. La cortesía 1

    Guía práctica de pragmática del español (Routledge Reino Unido), pp. 115-124

2019

  1. What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews

    Pragmatics and Society, Vol. 10, Núm. 2, pp. 177-204

  2. An introduction to technology mediated service encounters

    Pragmatics and Beyond New Series

  3. Una introducción a los encuentros de servicios mediados por la tecnología

    Technology mediated service encounters (John Benjamins), pp. 1-14

  4. Technology mediated service encounters lit. ed.

    John Benjamins

  5. What makes (im)politeness for travellers? Spanish tourists' perceptions at national and international hotels

    Journal of Politeness Research, Vol. 15, Núm. 2, pp. 195-222

  6. Relational work in Airbnb reviews

    Russian Journal of Linguistics, Vol. 23, Núm. 4, pp. 1088-1108

2015

  1. Service encounters and communication: Why a multidisciplinary approach?

    A Multidisciplinary Approach to Service Encounters (Brill), pp. 3-12

  2. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters

    A Multidisciplinary Approach to Service Encounters (Brill), pp. 87-112

  3. A multidisciplinary approach to service encounters

    Brill, pp. 1-251

2014

  1. Spanish travelers' expectations of service encounters in domestic and international settings

    Tourism, Culture and Communication, Vol. 14, Núm. 2, pp. 117-134

2013

  1. La comunicación fática como estrategia para la gestión de la imagen en la interacción médico-paciente en Inglaterra y España

    Pragmática y comunicación intercultural en el mundo hispanohablante (Brill), pp. 255-280

2011

  1. Negotiation strategies and patient empowerment in Spanish and British medical consultations

    Communication and Medicine, Vol. 8, Núm. 2, pp. 169-180