María De La o
Hernández López
Publications (33) María De La o Hernández López publications
2025
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Changing Discursive Trends in the Online Review Genre: A Cross-Linguistic Study of BlaBlaCar
Utrecht Studies in Language and Communication, Vol. 41, pp. 1-202
2024
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Millennial identity work in BlablaCar online reviews
Pragmatics, Vol. 34, Núm. 1, pp. 134-159
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The Discursive Construction of Identity Through Metapragmatic Comments in BlaBlaCar Online Reviews
Evaluating Online Identities: Case Studies from the Spanish Speaking World (Palgrave Macmillan), pp. 219–243
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When dissatisfactory experiences turn into conflict A contrastive study of negative Spanish product and experience-based reviews on Trustpilot
Journal of Language Aggression and Conflict
2022
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When travellers' expectations are not met Rapport management in Airbnb online consumer reviews with negative valence
Journal of Language Aggression and Conflict, Vol. 10, Núm. 2, pp. 241-268
2020
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La cortesía 1
Guía práctica de pragmática del español (Routledge Reino Unido), pp. 115-124
2019
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An introduction to technology mediated service encounters
Pragmatics and Beyond New Series
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Relational work in Airbnb reviews
Russian Journal of Linguistics, Vol. 23, Núm. 4, pp. 1088-1108
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Technology mediated service encounters
lit. ed.
John Benjamins
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Una introducción a los encuentros de servicios mediados por la tecnología
Technology mediated service encounters (John Benjamins), pp. 1-14
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What makes (im)politeness for travellers? Spanish tourists' perceptions at national and international hotels
Journal of Politeness Research, Vol. 15, Núm. 2, pp. 195-222
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What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews
Pragmatics and Society, Vol. 10, Núm. 2, pp. 177-204
2015
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A multidisciplinary approach to service encounters
Brill, pp. 1-251
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Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters
A Multidisciplinary Approach to Service Encounters (Brill), pp. 87-112
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Service encounters and communication: Why a multidisciplinary approach?
A Multidisciplinary Approach to Service Encounters (Brill), pp. 3-12
2014
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Spanish travelers' expectations of service encounters in domestic and international settings
Tourism, Culture and Communication, Vol. 14, Núm. 2, pp. 117-134
2013
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La comunicación fática como estrategia para la gestión de la imagen en la interacción médico-paciente en Inglaterra y España
Pragmática y comunicación intercultural en el mundo hispanohablante (E. J. Brill), pp. 255-280
2012
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Discurso Turístico e Internet, edited by Julia Sanmartín Sáez. Madrid: Lingüística Iberoamericana Vervuert, 2012. 286 p.
rev.
Alicante Journal of English Studies / Revista Alicantina de Estudios Ingleses: RAEI, Núm. 25, pp. 415-418
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Docencia bilingüe en Inglés: transmisión de conocimientos y transferencia lingüística entre individuos nos nativos
UPO INNOVA: revista de innovación docente, Núm. 1, pp. 246-258
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Introduction to (Im)Politeness and Interpersonal Communication: an overview
New Perspectives on (Im)Politeness and Interpersonal Communication (Cambridge Scholars Publishing), pp. 1-31