María De La o
Hernández López
Publikationen (32) Publikationen von María De La o Hernández López
2025
-
Changing Discursive Trends in the Online Review Genre: A Cross-Linguistic Study of BlaBlaCar
Utrecht Studies in Language and Communication, Vol. 41, pp. 1-202
2024
-
Millennial identity work in BlablaCar online reviews
Pragmatics, Vol. 34, Núm. 1, pp. 134-159
-
The Discursive Construction of Identity Through Metapragmatic Comments in BlaBlaCar Online Reviews
Evaluating Online Identities: Case Studies from the Spanish Speaking World (Palgrave Macmillan), pp. 219–243
-
When dissatisfactory experiences turn into conflict A contrastive study of negative Spanish product and experience-based reviews on Trustpilot
Journal of Language Aggression and Conflict
2022
-
When travellers' expectations are not met Rapport management in Airbnb online consumer reviews with negative valence
Journal of Language Aggression and Conflict, Vol. 10, Núm. 2, pp. 241-268
2020
-
La cortesía 1
Guía práctica de pragmática del español (Routledge Reino Unido), pp. 115-124
2019
-
An introduction to technology mediated service encounters
Pragmatics and Beyond New Series
-
Relational work in Airbnb reviews
Russian Journal of Linguistics, Vol. 23, Núm. 4, pp. 1088-1108
-
Technology mediated service encounters
Hrsg. Lit.
John Benjamins
-
Una introducción a los encuentros de servicios mediados por la tecnología
Technology mediated service encounters (John Benjamins), pp. 1-14
-
What makes (im)politeness for travellers? Spanish tourists' perceptions at national and international hotels
Journal of Politeness Research, Vol. 15, Núm. 2, pp. 195-222
-
What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews
Pragmatics and Society, Vol. 10, Núm. 2, pp. 177-204
2015
-
A multidisciplinary approach to service encounters
Brill, pp. 1-251
-
Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters
A Multidisciplinary Approach to Service Encounters (Brill), pp. 87-112
-
Service encounters and communication: Why a multidisciplinary approach?
A Multidisciplinary Approach to Service Encounters (Brill), pp. 3-12
2014
-
Spanish travelers' expectations of service encounters in domestic and international settings
Tourism, Culture and Communication, Vol. 14, Núm. 2, pp. 117-134
2013
-
La comunicación fática como estrategia para la gestión de la imagen en la interacción médico-paciente en Inglaterra y España
Pragmática y comunicación intercultural en el mundo hispanohablante (Brill), pp. 255-280
2012
-
Discurso Turístico e Internet, edited by Julia Sanmartín Sáez. Madrid: Lingüística Iberoamericana Vervuert, 2012. 286 p.
rez.
Alicante Journal of English Studies / Revista Alicantina de Estudios Ingleses: RAEI, Núm. 25, pp. 415-418
-
Docencia bilingüe en Inglés: transmisión de conocimientos y transferencia lingüística entre individuos nos nativos
UPO INNOVA: revista de innovación docente, Núm. 1, pp. 246-258
-
Introduction to (Im)Politeness and Interpersonal Communication: an overview
New Perspectives on (Im)Politeness and Interpersonal Communication (Cambridge Scholars Publishing), pp. 1-31